Support
Login to the
Customer
Support Site

Registered users should specify their RAI User Name and Password.  

To establish a new account, or reset your existing password, click  HERE

Supported
Releases

List of current and minimum supported release levels

Report a
Problem

Communicate with RAI Product Support

Administrative Request

Communicate with RAI Licensing and Administration

Support
Protocols

RAI support protocols and problem severity levels

Send dumps and
documentation
electronically
to RAI

Run the File Transfer Program (FTP) to upload dumps and documentation to the Relational Architects FTP Site

Define Product
Passwords

JCL (in plain text format) to define trial or permanent passwords for one or more RAI products

Password
Documentation

Provides detailed instructions for preparing and running the Password Definition job (size 17KB)

Support can be obtained via:


Online

Contact Support



Telephone

(+1) 201 420-0400  (USA and Global)
800 776-0771  (USA and Canada)

Notice

We serve our customers in the U.S.A., Canada, Germany, Austria and Switzerland from our North American headquarters. These customers should use the RAI Support form to report a problem or request support
and the RAI Administration form
for licensing and administrative matters.

Elsewhere, users of RAI products are served by local marketing and support organizations

Knowledgeable and responsive support is available 24 hours a day, 7 days a week to supplement our clear and thorough product documentation.

RAI Software products are not impacted by the Daylight Saving Time (DST) change.