Registered users should specify their RAI User Name and Password.
To establish a new account, or reset your existing password, click HERE
List of current and minimum supported release levels
Communicate with RAI Product Support
Communicate with RAI Licensing and Administration
RAI support protocols and problem severity levels
Run the File Transfer Program (FTP) to upload dumps and documentation to the Relational Architects FTP Site
JCL (in plain text format) to define trial or permanent passwords for one or more RAI products
Provides detailed instructions for preparing and running the Password Definition job (size 17KB)
Support can be obtained via:
(+1) 201 420-0400 (USA and Global)
800 776-0771 (USA and Canada)
We serve our customers in the U.S.A., Canada, Germany, Austria and Switzerland from our North American headquarters. These customers should use the RAI Support form to report a problem or request support
and the RAI Administration form
for licensing and administrative matters.
Elsewhere, users of RAI products are served by local marketing and support organizations
Knowledgeable and responsive support is available 24 hours a day, 7 days a week to supplement our clear and thorough product documentation.
RAI Software products are not impacted by the Daylight Saving Time (DST) change.